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Troubleshooting

No payments appearing​

  • Trustline missing: Ensure the payer has a trustline to the asset.
  • Wrong asset: Verify the asset passed matches the ACCEPTED_ASSETS.
  • Cursor stalled: Check if /api/sync is returning failures or skippedLedgers.

Attribution missing but payments present​

If payments are on the dashboard but missing route attribution:

  • Hook not mounted: Ensure @accensa/sdk is mounted in your server.
  • Signature rejected: Ensure your MERCHANT_PRIVATE_KEY matches the MERCHANT_PUBLIC_KEY.
  • Key mismatch: Verify your keys are Ed25519 keys.

Sync reporting skippedLedgers​

  • Your RPC provider may be limiting queries. Check SOROBAN_RPC_URL logs.

Refund rejected by policy​

  • Ensure the refund meets the criteria specified in the contract.